Refund Policy
This Refund Policy explains how refunds work for paid Converto plans purchased through our website. It should be read together with our Terms of Service and our Privacy Policy.
1. Overview
Converto sells digital SaaS access (subscription and lifetime plans) for premium online document and PDF tools. Payments are processed by Paddle, which acts as the Merchant of Record for checkout, invoicing, and tax handling.
2. Free trial
Eligible subscription plans may include a free trial. You can cancel during the trial from your Converto dashboard before you are charged. If you cancel in time, you will not be billed for that subscription period.
3. When refunds may be available
Because Converto provides digital services that can be used immediately after purchase, refunds are handled case by case. We generally consider refund requests made within 14 days of the charge when there was a billing error, duplicate charge, accidental purchase, or you were unable to access premium features for reasons caused by Converto.
4. When refunds are usually not available
Refunds are usually not available after substantial use of premium tools, after a successful conversion workflow has been completed under a paid entitlement, for change-of-mind after the trial ends, or for dissatisfaction with conversion quality that depends on the source file. Lifetime plan refunds after extended use are typically not available.
5. How to request a refund
Email us from the address linked to your Converto account. Include your account email, approximate purchase date, Paddle transaction or invoice ID if available, and a short reason for the request. We aim to respond within a few business days. Approved refunds are returned to the original payment method through Paddle.
6. Cancellations
You can cancel a recurring subscription at any time from your Converto billing settings. Cancellation stops future renewals; it does not automatically refund the current paid period unless a refund is approved under this policy.
7. Chargebacks
Please contact us before filing a chargeback so we can help resolve the issue. Unwarranted chargebacks may lead to suspension of the related Converto account.
8. Changes to this policy
We may update this Refund Policy from time to time. The “Last updated” date at the bottom of this page shows when it was last revised. Continued use of paid Converto services after an update means you accept the revised policy.
9. Contact
For refund questions, contact: hsyed5649@gmail.com
Last updated: October 20, 2026